Question 1

How is pricing determined?

Accepted Answer

Pricing depends on number of locations, number of colors per location, quantity, type of shirt, etc. For more information on pricing please contact us for a quote.

Savings tip: The easiest way to reduce the cost per item is to increase the quantity of your order. Consider ordering a few extras to maximize your savings. Reducing the number of ink colors in your design can also lead to significant savings. Our team of designers can make any design artwork shine with only three, two, or even one ink color!

Question 2

What is the minimum quantity to order?

Accepted Answer

The minimum order is 24 items printed or embroidered with the same design in the same location.

Question 3

How can I get a quote?

Accepted Answer

There are a couple of ways to get your order started. The easiest way is to request a quote with all of your information. Or you can call us at 786-498-9071.

Question 4

What happens after I place my order?

Accepted Answer

Once you place your order, our team starts working on it. When the artwork is ready, we email you a sample image and a quote for approval. Immediately after you approve everything, we start production. Once your shirts are decorated, they will be shipped and delivered to you by your guaranteed delivery date.

ALL APPROVALS MUST BE BY EMAIL.
 
We reserve the right to refuse any order if we consider it necessary.

Question 5

When will I receive my order?

Accepted Answer

Our standard turnaround time is 15 business days after the design has been approved and we have all the information to complete the job.
 
We do have the Rush Option available for 5 business days, with an extra fee of 25% of the cost of your order and the Super Rush Option for 3 business days. The extra fee in this case is 75% of the cost of your order.
 
All orders/approvals received after 1:00 p.m. enter schedule on next business day.
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We can accept Rush and Super Rush orders if they do not displace prior commitments on our production schedule.

Question 6

Does turnaround time include shipping time?

Accepted Answer

Yes. Turnaround time includes shipping time.

Question 7

Can you make the same design in different ink colors?

Accepted Answer

Yes. We can do that, but keep in mind, there will be an additional 25.00 fee per screen each time we change the color.

Question 8

Can you match your ink to the color that I want?

Accepted Answer

We have several ink colors. In most cases, you will find the color you want, but if you do not, we can do a simulation of the Pantone Matching System Colors, with an additional fee of 30.00 for each color.

Question 9

What is digitizing?

Accepted Answer

Digitizing is the process where the designer converts the artwork into a specific format that embroidery machines read.

Question 10

What payment methods do you accept?

Accepted Answer

You can pay by check, credit card or Zelle.

Question 11

Can I cancel my order?

Accepted Answer

No. We do not accept cancellations once the order has been approved.

Question 12

What is your return policy?

Accepted Answer

We DO NOT accept returns on custom orders unless there are differences between the items you received and the image we sent you as a sample.

Question 13

¿Hablan ustedes español?

Accepted Answer

Sí. Todo nuestro equipo habla español.

FAQ

Frequently asked questions